Terms and Conditions

Welcome to Positive Petcare. positivepetcare.co.uk (the "website") is owned and operated by Positive Petcare. Access to the website is subject to the terms and conditions set out below.

By using the website, you signify your agreement to be bound by these conditions.

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

Positive Petcare reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Notice , which also governs your visit to Positive Petcare, to understand our practices.

3. Access to Positive Petcare

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. License for website access

Positive Petcare grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Positive Petcare.

This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Positive Petcare and its affiliates without express written consent. You may not use any meta tags or any other ‘hidden text’ utilising Positive Petcare's or its affiliates' names or trademarks without the express written consent of Positive Petcare. Any unauthorised use terminates the permission or license granted by Positive Petcare.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Positive Petcare as long as the link does not portray Positive Petcare, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Positive Petcare logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for any of the following:-

For fraudulent purposes, or in connection with a criminal offense or other unlawful activity
To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’
To cause annoyance, inconvenience or needless anxiety

6. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of Positive Petcare. or its subsidiaries (collectively Positive Petcare or Positive Petcare), its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Positive Petcare and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Positive Petcare, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Positive Petcare's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without Positive Petcare's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Positive Petcare's express written consent.

7. Copyright claims

Positive Petcare and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us .

8. Trademarks

Positive Petcare and other marks indicated on our website are trademarks or registered trademarks of Positive Petcare or its subsidiaries (collectively Positive Petcare), in the European Union and/or other jurisdictions. Positive Petcare's graphics, logos, page headers, scripts and service names are the trademarks or trade dress of Positive Petcare. Positive Petcare’s trademarks and trade dress may not be used in connection with any product or service that is not Positive Petcare's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Positive Petcare. All other trademarks not owned by Positive Petcare that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Positive Petcare.

9. Our contract

When you place an order to purchase a product from Positive Petcare, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when confirmed by an email.

10. Returns

Please review our Returns Policy, which applies to products purchased from us.

11. Pricing and availability

Beyond what we say on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such.

Despite our best efforts, a small number of the hundreds of products in our catalogue are occasionally mis-priced. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

12. Customs

When ordering goods from Positive Petcare for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the recipient, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Positive Petcare, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

13. Children

Positive Petcare does not sell products for purchase by children. If you are under 18, you may use Positive Petcare only with the involvement of a parent or guardian.

14. Electronic communications

When you visit Positive Petcare or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

17. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

18. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Your statutory rights are not affected by these terms and conditions

19. Our details


Goldshield Distribution Ltd, Unit A, Lincoln Lodge Farm, Castlethorpe, MK19 7HJ. Tel: 0800 9878 690

Company registered in England & Wales registration number 08217561